Returns & Refunds Policy

Effective date: August 30, 2026

This Returns & Refunds Policy applies to purchases made from ANIÉ through www.aniecosmetics.com. PALOMA CASTILLO LLC, doing business as ANIÉ (“ANIÉ,” “we,” “us,” or “our”), operates the website and is the seller. Purchases made from another retailer are subject to that retailer’s return policy and must be returned to that retailer.

Eligible returns

You may request a return of an eligible product within 30 calendar days after delivery. For items delivered separately, the 30-day period begins on the delivery date of each item. To qualify, the product must be unused, unopened, untested, and in its original retail packaging, with any tamper-evident seal intact. Opening the shipping box alone does not disqualify a return. Proof of purchase, such as an order number, order-confirmation email, or other purchase record we can verify, is required.

For health and hygiene reasons, we do not accept returns of opened, used, tested, or unsealed cosmetics unless the product was damaged, defective, or incorrect when delivered, or applicable law requires a remedy.

Sale and final-sale items

Sale merchandise is eligible for return under this Policy unless it was clearly identified as Final Sale before purchase.

The following are not returnable:

gift cards;
products personalized or made to order for the customer;
complimentary gifts, samples, and promotional items; and
products clearly identified as Final Sale before purchase.

A Final Sale designation does not limit your rights if an item arrives damaged, defective, or different from what you ordered, or if applicable law provides otherwise.

How to request a return

Email hello@aniecosmetics.com within the return period and include:

your name and order number;
the product you wish to return;
the reason for the request; and
photographs if the item is damaged, defective, or incorrect.

Wait for return instructions before sending a product. Mail the authorized return within 14 calendar days after we issue the instructions, unless our written instructions allow a longer period. Items sent without authorization may be delayed or returned to the sender. Authorization allows you to send the item for inspection; a refund is issued only if the item meets this Policy.

Return shipping

For an approved return based on preference or change of mind, you are responsible for return-shipping costs. If we offer a prepaid label, we will disclose its cost before you accept it, and that amount may be deducted from your refund. We do not charge a restocking fee.

If we sent an incorrect item or the product arrived damaged or defective, ANIÉ will provide a return method or other remedy at no additional cost to you.

Use a trackable shipping service and retain the receipt. We cannot issue a refund for a customer return that we do not receive, except where applicable law provides otherwise.

Inspection and refunds

We will notify you after receiving and inspecting the return. If an item does not qualify, we will explain why and hold it for 30 calendar days after that notice while you arrange and pay to have it sent back. We will not charge a return-to-customer shipping cost without your authorization. If no arrangement is made, we will send a final written notice before treating the item as abandoned or disposing of it as permitted by law. We generally issue an approved refund to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the credit.

For preference or change-of-mind returns, original shipping charges and any optional expedited-shipping upgrade are not refundable. Refunds include sales tax attributable to the refunded merchandise. If ANIÉ collected import duties or taxes at checkout, we will refund them when required by law or when they are refundable to us. Duties, brokerage fees, and taxes paid directly to another authority are not refunded by ANIÉ; contact that authority about possible reimbursement. If the return results from our error or a damaged or defective product, we will refund the amounts required by applicable law, including applicable standard outbound shipping charges.

If more than 15 business days have passed since we approved a refund, contact hello@aniecosmetics.com.

Exchanges

We do not currently process direct exchanges. If an eligible item is returned and approved, you may place a new order for the preferred item. This does not affect remedies available for damaged, defective, or incorrect merchandise.

Order cancellations

Contact us as soon as possible if you wish to cancel an order. We will try to accommodate the request, but cancellation is not guaranteed after fulfillment begins. If the order has shipped, this Policy applies.

Damaged, defective, or incorrect products

Please inspect your order promptly after delivery. Contact hello@aniecosmetics.com with the order number and photographs, if available, if an item is damaged, defective, or incorrect. Do not discard the item or packaging until we confirm that it is no longer needed. We may request that the product be returned before issuing a replacement or refund, at no cost to you.

If you experience irritation or another unexpected reaction, stop using the product and seek medical advice when appropriate. Contact hello@aniecosmetics.com and retain the product, packaging, ingredient list, and lot information, if available, so we can document and evaluate the report. Do not mail a product associated with a reaction unless we instruct you to do so. Return eligibility is separate from any product-safety review, and this Policy does not limit remedies available under applicable law.

Your statutory rights

Nothing in this Policy excludes or limits rights or remedies that cannot lawfully be excluded or limited, including rights relating to defective products or an applicable manufacturer warranty. On request, we will provide a written copy of this Returns & Refunds Policy.